We're looking for an Account Manager to join our team in London. As part of our sales team, your key responsibilities will include:
Maintain and grow a renewable client portfolio by introducing additional products and services
Train key clients on how and why to use WGSN through training presentations to both large and small groups, in person and online
Own the renewal and forecast against a pipeline, negotiate and resolve contract issues as needed
Facilitate regularly scheduled internal/external client meetings and account reviews
Resolve client issues and proactively follow up with clients
Accurately record details and structure reports on client history and interactions in Salesforce.
Analyse client usage reports and account history to identify new strategies for increasing usage and building/maintaining client relationships.
Prepare and report client status information to designated parties on a weekly basis.
Bachelor’s degree or equivalent
3-5 years’ experience in a similar client facing role
Excellent oral and written communication skills as well as excellent presentation skills
Must be extremely customer service oriented with a passion to exceed client expectations.
Good computer skills (basic knowledge of Word, Excel, PowerPoint); knowledge of Salesforce
Able to undertake some travel, if needed
Interest in fashion
What we offer
Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.
25 days of holiday per year – with the option to buy or sell between 1-5 days
Great learning and development opportunities
Bonus, Pension, Private Medical and Dental Insurance plans
Life Assurance; Income Protection and Critical Illness covers
Option to opt into the Ascential Shares Scheme
Season ticket loans
In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing.
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.
We offer insights and inspiration from around the globe. We help our customers stay ahead and informed through trend forecasting and data science. We believe inspiration comes from the monumental and the mundane.
If you’re passionate about fashion and lifestyle this is a great place to be, giving you the opportunity to work with the world's most creative trend experts, designers, editors, account managers, marketers, product developers, customer service experts and much more in a meritocratic, high performance company.
WGSN is an Ascential brand. Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy.
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