Application Support Analyst

One Click Retail
Job function:
Job type:
Perm Full Time
London, UK
Competitive Market Salary

About the role

We're looking for an Application Support Analyst to join our team in London. As part of our Technology function , your key responsibilities will include:

  • Validating data collection by running queries via MySQL to prevent incorrect data from reaching customers as part of data processing
  • Troubleshooting issues identified through either client reports or internal validation processes, seeing these through to resolution by testing and implementing solutions
  • Executing defined processes via terminal daily to input collected data into the product and ensuring the timely delivery of reports to customers
  • Taking ownership of personal technical development by utilizing the tools provided by the business to develop expertise in areas such as MySQL, command line interface and PHP 
  • Creating and developing internal tools for use by the team with the assistance of the development team from time to time


Your experience:

  • Experience providing functional and technical support for complex software suites
  • Working with Linux terminal, experience running a range of commands
  • Querying databases in MySQL through writing relevant queries
  • Working with Amazon Vendor Central and associated terminology or similar platforms
  • Managing cases via Jira On-Demand


What we offer           

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • 25 days of holiday per year – with the option to buy or sell between 1-5 days
  • Great learning and development opportunities
  • Bonus, Pension, Private Medical and Dental Insurance plans
  • Life Assurance; Income Protection and Critical Illness covers
  • Option to opt into the Ascential Shares Scheme
  • Volunteering opportunities
  • Season ticket loans

In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing.

We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.


About One Click Retail.

We’re a leader in eCommerce data measurement, sales analytics and search optimisation for brand manufacturers in North America and Europe. Using a combination of website indexing, machine learning and proprietary software we’ve managed to develop one of the most accurate, trusted and reliable data platforms in the marketplace.

We’re a company with the stability of a large enterprise and the growth of a startup. This allows you to work with some of the largest brands in the world whilst also experiencing the faster decisions possible from a smaller brand.


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