CRM Manager - Salesforce

Ascential Group
Job function:
Job type:
Perm Full Time
New York, USA
Job ref:

We're looking for a CRM Manager to join our Business Architecture team in New York and become an integral part of the Tech function. 

Key Responsibilities

  • Work with stakeholders to identify, prioritise and deliver an agreed CRM development plan across the CRM platform, data and best practice
  • Identify and rationalise conflicting requirements originating from the wider user community and support business alignment
  • Act as the key liaison with Ascential’s Business Partners, suppliers and stakeholders to drive adoption and development of CRM across the business
  • Work closely with the business and proactively identify ways in which the CRM platform can be developed to support commercial strategy and drive growth
  • When systems issues arise, ensure appropriate root cause analysis and resolutions are delivered through Ascential’s Business Partners and that clear, in-flight, communications are sent to impacted users, as necessary
  • Define data best practice, monitor data integrity and work with the Super User community, system administrators and other partners to improve data quality
  • Build and maintain top quality training material from New Starter on boarding through to refresher / advanced training modules;

Your Experience

  • CRM Manager with a track record of driving the adoption of Salesforce and, preferably, Salesforce certified
  • Demonstrable understanding of integrated billing systems is essential (FinancialForce experience is beneficial);
  • Senior stakeholder management and relationship building;
  • Tailoring CRM technologies to meet required sales and marketing processes and drive best practice;
  • Demonstrable change management and compliance experience;
  • Strong analytical and problem-solving skills;
  • Proactive self-development to stimulate a broad knowledge of wider Salesforce capabilities and their potential benefits;
  • Business Analysis experience including process mapping and requirements gathering;
  • Experience of developing and delivering user training.

What we offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • Competitive pay commensurate with experience
  • Generous 401K match
  • Health Care (covers more than typical employer’s portion)
  • Office outings (e.g. Summer party)
  • Fun work environment (ping pong, company provided snacks and drinks)
  • Additional perks and incentives

About Ascential

Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy.

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