Customer Service Associate

Job function:
Sales & Client Services
Job type:
Perm Full Time
Brighton, UK
Competitive Market Rate Salary
Job ref:

We're looking for a Customer Service Associate to join our team in Brighton as part of our Client Services function.

If you enjoy working as part of a high performing team and taking on new challenges, then you could help us to deliver our customer excellence programme. Our team members are no ordinary Customer Service Specialists. We train them to deliver technical support in addition to ordinary customer service tasks such as placing orders, providing quotations and setting up new accounts. We help them to deliver an exceptional service to each and every customer in an interesting and varied role.


Key Responsibilities

  • Answer the telephone and handle queries within set time frames
  • Monitor and handle external and internal emails within set time frames
  • Place orders using mapping tools within set time frames
  • Monitor internal systems applicable to the role
  • Assist the Sales and Environmental Consultancy teams with queries where required
  • Hold a thorough product knowledge
  • Set up invoice accounts and provide support to new customers
  • Provide quotations for reports
  • Promote existing and new products where required
  • Preparation and distribution of incoming and outgoing post


Your Experience

  • Proven experience in Customer Service
  • Experience in sales is beneficial but not essential
  • Proficiency in Microsoft Office applications. Full training will be provided on internal systems and products
  • Strong communication skills – a clear, professional telephone manner is essential
  • Good technical ability
  • Ability to retain and apply detailed information
  • Calm, credible and confident in dealing with a variety of customers and internal stakeholders
  • Strong team player, with the ability to work on your own


What We Offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • 25 days of holiday per year – with the option to buy or sell between 1-5 days
  • Great learning and development opportunities
  • Pension, Private Medical and Dental Insurance plans
  • Life Assurance; Income Protection and Critical Illness covers
  • Option to opt into the Ascential Shares Scheme
  • Volunteering opportunities
  • Season ticket loans

In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing.

We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages.


Inclusive Workforce

At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For more information on our culture, visit


About Groundsure

We offer location intelligence to allow the smartest land and property decisions. We are a UK authority on environmental risks, providing high value, property-specific opinions, and analysis of land use based on the leading datasets that we collect and curate.

We offer all our employees training and support from day one, creating a team orientated atmosphere where we celebrate success and collectively work towards common goals. We offer the responsibility to stretch yourself in a lively and fast-growing market space.

Groundsure is an Ascential brand. Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy.



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