Salesforce Support Lead

Ascential Group
Job function:
Job type:
Perm Full Time
London, UK
Job ref:

We're looking for an Salesforce Support Lead to join our team in London and become an integral part of our Technology function.

Key Responsibilities

  • Work as part of a team to assist in the support of the organisation’s applications.
  • Support of general P1 business applications and engage with customers on all levels.
  • Monitor all incoming tickets/cases for agreed Opcos/CRM solutions
  • Take ownership of Salesforce tickets/cases that do not require development effort
  • Take responsibility for a range of cases requiring configuration or data management tasks
  • Managing upgrades and releases for Applications across Ascential
  • Experience of managing system integrations, e.g. API integrations and especially connections to Salesforce
  • Creation of documentation and run for existing and new deployments.
  • Building relationships with Key Finance Stakeholders within the Ascential business.

Your Experience

  • Knowledge of JavaScript, CSS, HTML beneficial
  • Understanding of marketing and sales process is a plus
  • Experience supporting CRM and Sales Order Processing systems mandatory
  • Knowledge of Salesforce products required
  • Experienced in performing all aspects of Web/digital application support and administration.
  • Support releases and changes to CMS systems
  • Fluency with Microsoft Office and varied web browsers including Chrome, Firefox, Internet Explorer and Safari.
  • Familiarity with application functional design.
  • Understanding of Windows and Mac desktop environments.
  • Good report writing, communication, support and customer/vendor management skills.
  • Basic understanding of relevant technologies: Windows, app and web servers, databases, protocols.

What we offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • 25 days of holiday per year – with the option to buy or sell between 1-5 days
  • Great learning and development opportunities
  • Pension, Private Medical and Dental Insurance plans
  • Life Assurance; Income Protection and Critical Illness covers
  • Option to opt into the Ascential Shares Scheme
  • Volunteering opportunities
  • Season ticket loans

In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing.

About Ascential

Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy.

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