WGSN - Russian speaking Client Services Specialist - London

Company:
WGSN
Brand:
WGSN
Job function:
Client Services
Job type:
Perm Full Time
Location:
London, UK
Salary:
£ 0 - 0
Job ref:
RS-71
Close date:
05 January 2018
WGSN, an Ascential brand is the World’s Global Style Network, digital subscription products include WGSN Trend, WGSN Homebuildlife, WGSN INstock, and WGSN Mindset bespoke consultancy services.

WGSN has trend and information hubs in New York, Hong Kong, São Paulo and London and has 16 offices around the world. We employ approximately 500 people, and more than 50% of our talent are content experts. WGSN seeks talent globally to work within a business that offers a unique blend of creativity and intelligence, of intuition and analysis to empower our customers to create tomorrow.

About the role
We're looking for a Russian speaking Client Services Specialist to join our team in London. As part of our Client Services Team, your key responsibilities will include:
  • Exceed KPI targets aimed at increasing user engagement with our services
  • Follow our retention wheel with existing clients to maintain and grow the relationship by regular contact with users to understand their business process and challenges and advise on how our service can help them
  • Follow up on all customer requests in a timely manner
  • Arrange & deliver training/workshop style meetings with clients which is tailored to their needs to ensure that we are integrated into their business processes and that we consistently add value
  • Partner with the Account Manager(s) to collaborate on account plans for all key/growth accounts
  • Keep up to date with all developments in our range of products and services and ensure you are an expert in all aspects of everything we do
  • Monitor the customer dashboard management panel and health check status of all accounts and be pro-active with any that are red or amber status
  • Ensure all customer and account information is recorded accurately in Salesforce and on the Account Management panel and keep all contacts up to date. 
KPIs  - Achieve/exceed specified targets as agreed with your Manager in respect of the following:
  • Increase in users engagement demonstrated through active vs. zero users
  • Client calls
  • Any others agreed as part of the yearly appraisal process   

Your experience 
  • Use of Salesforce or similar CRM an advantage
  • Truly exceptional customer service experience ideally within Fashion
  • High level written & verbal English language skills with ability to work across various communication methods ·        Effective priority management skills
  • Experience in effective face-to-face communication with clients through delivery of product training to diverse customer audiences
  • Strong presentation skills, flexible in style   

Key competencies required
  • Ability to work in a high performing, fast paced environment
  • Motivated, with a strong work ethic and desire to succeed
  • A team player, keen to take on ad hoc tasks as and when required Customer-focused with a positive ‘can do attitude’
  • Able to understand customer needs (implied and explicit) and provide help and solutions through the products that we have
  • Relationship building skills that helps build trust and rapport with existing customers
  • Exceptional presentation skills, tailoring any presentation to the client
  • Strong organizational & multi-tasking skill
  • Good attention to detail and able to work under pressure and meet deadlines
  • Excellent communication skills – confident and good listening skills
  • Interested in keeping up-to-date with trends and current issues that affect WGSN

What we offer      
We offer our employees a great package of perks, including: 
  • 25 days of holiday per year – with the option to buy or sell between 1-5 days
  • Great learning and development opportunities
  • Bonus, Pension, Private Medical and Dental Insurance plans
  • Life Assurance; Income Protection and Critical Illness covers
  • Option to opt into the Ascential Shares Scheme
  • Volunteering opportunities
 
In addition, we offer flexible benefit packages that include Childcare Vouchers; Cycle to Work; Retail Vouchers; Gourmet Card; Gym Flex; Gadget Insurance, Health Assessments and Will Writing. 
 
We also place great importance on health, lifestyle and wellbeing consistently, in which you will have the options to fuel up on free fruit, attend yoga sessions, join our running club, or perhaps taking up on a lunchtime massages. 
 
More information provided on:
https://careers.ascential.com/our-benefits
 
About Ascential 
 
WGSN is a part of the Ascential group. 
 
Each of our products and brands has its own unique heritage and voice, but all align to one common goal: to enable an eco-system that better informs and connects the business world. 
 
Here at Ascential, we have a deep knowledge of our customers, their businesses and industries. Our aim is for our products – increasingly offered both face to face and online - to offer content and connections that professionals rely on for growth and value creation. 
 
Operating from 14 offices around the world, Ascential serves customers in more than 150 countries, providing local and global knowledge, connections and access. 
 
Check out our incredible portfolio: 
https://vimeo.com/235733183/8ae34959e6
 
If we inspire you, why not join and inspire us?